Location is perfect to the popular sightseeings around downtown. Staff is very friendly and helpful. Valet parking is costly but convenient provided by friendly staff. Our room with kichen and two beds is my like. And the small fitness room with rowing machine and spin bike is also my favourate. I also love the cozy lobby for a short time waiting area. I like the free coffee machine which I drank every day.
Oh
tháng 3 năm 2025
The size of the room was exceptional, and the staff was cheery and accomodating. I liked that they have laundry facilities and that they checked on us through texts frequently to ensure we had everything we needed.
Flaherty
tháng 10 năm 2024
The location and parking was valet. I stayed at another hotel nearby but they had only self parking and you had to park a couple of blocks away (I understand that in older cities like Victoria you cant always have parking underground like you would in some bigger hotels). It had a nice desk and loby. There was a desk in the lobby if you need to work on your computer
Arian
tháng 12 năm 2024
Convenient location: Situated in the heart of downtown, with close proximity to Chinatown, the Wharf. The hotel was right near the corner of Douglas Street, with easy access to buses to Parliament, UVic or the Swartz Bay Ferry Terminal. Efficient check-in/out: The staff at Carlton Plaza Hotel made the process quick and hassle-free. Room and amenities: The rooms are spacious enough for two people. The beds were very comfortable. The hotel offers all the necessary amenities for a comfortable stay. A small kitchenette with a fridge and coffee machine is available. A decent-sized shower area with soap and shampoo provided.
Bernadine
tháng 6 năm 2024
Nice room, comfortable. Ok Bathroom. It's very well situated. The staff is friendly and helpful if you ask about how to get to touristic areas. They have a very fancy coffee machine and it's free.
Baril
tháng 7 năm 2024
The reception staff and the housekeeping teams were exceptional. Beyond kind, beyond friendly.
Tricia
tháng 6 năm 2024
Location: so convenient! Walking distance to all the sites/restaurants in downtown Victoria, and public transportation direct to the airport and ferry is basically right outside the front door of the hotel. Value: this is the nicest Best Western I've ever stayed in. The room was so spacious, super clean and the bed was comfortable. Above and beyond exceeded our expectations. I don't think you can beat the value of this hotel in Victoria. Staff: we arrived very late at night and were greeted by the friendliest person (a young man, I didn't write down his name) at the front desk, who made us feel so welcome.
Emily
tháng 1 năm 2024
The staff were wonderful in helping us to figure out an unexpected stay in this hotel. The hotel was comfortable and well-kept- good beds, good showers. The hotel is situated in downtown Victoria within walking distance of shops, restaurants, and many of the city's tourist attractions, so the location was excellent from that point of view. There is also a guest laundry, which came in very handy.
Eric
tháng 10 năm 2024
The friendly and helpful staff. The very comfortable beds and cleanliness of the room and the hotel in general.The valet and housekeeping services were great! We also loved the fact that we could do laundry there and get fresh coffee choices every day. Two of the best things we enjoyed were being within walking distance of everything and also the incredible Ruby's restaurant attached to the hotel. We highly recommend Best Western plus Carlton Plaza Hotel to family and friends.
Michaud
tháng 8 năm 2023
Staff are friendly. The hotel provides free coffee, including hot chocolate, and a water refilling station at the lobby available at anytime. Rooms were clean and bright, but a little tight. Housekeeping forgot to clean the room, as scheduled, but staff were able to reschedule it for the next day and provide us with towels and other toiletries for the time being. Location is also great - it's near shops/ restaurants downtown.
Ma
tháng 7 năm 2023